Refund policy

797 PERFORMANCE RETURN, REFUND & CANCELLATION POLICY

Last Updated: July 2026

At 797 Performance, we strive to provide exceptional customer service while offering high-quality automotive performance products. Please read the following policy carefully before placing an order. By placing an order with 797 Performance (797Performance.com or 797Offroad.com, you acknowledge that you have read, understood, and agree to the terms outlined below.

RETURNS

Return Eligibility

Return requests must be initiated within 15 calendar days of the delivery date.

Approved returns must be received by 797 Performance within 30 calendar days of the delivery date.

Any exception to these time limits is solely at the discretion of 797 Performance.

Customers are responsible for all return shipping costs unless otherwise agreed to in writing.

Original shipping charges are non-refundable. If your order qualified for free shipping, the actual outbound shipping cost paid by 797 Performance may be deducted from your refund.

Condition of Returned Merchandise

To qualify for a refund, returned merchandise must be:

Brand new

Unused

Uninstalled

Complete with all original packaging

Include all hardware, manuals, accessories, decals, and documentation

Free of damage, markings, dirt, grease, or signs of installation

Every return is inspected before a refund is issued.

Items that show evidence of installation, attempted installation, use, modification, missing components, damaged packaging, or are otherwise not in new, resalable condition may be refused or subject to additional restocking fees.

If a return is denied, we will offer to return the merchandise to you at your expense. If return shipping is declined, the merchandise may be disposed of after a reasonable holding period.

797 Performance reserves the right to refuse any return that does not meet the requirements of this policy.

Restocking Fees

Approved returns are subject to the following minimum restocking fees:

15% for new, unopened, uninstalled merchandise in resalable condition.

25%–50% for merchandise that has been handled, opened, or requires repackaging but is still considered resalable.

For merchandise supplied directly by a manufacturer, the restocking fee will be subject to that company's policy and may vary from our standard 15%.

The final restocking fee will be determined after inspection.

Products returned to a manufacturer are also subject to the manufacturer's return policies and any applicable manufacturer restocking fees.

Used or Installed Products

Used, installed, modified, or damaged products are not eligible for return.

The only exception is merchandise determined to be defective under the manufacturer's warranty.

Photos, videos, diagnostic information, or additional documentation may be required before a warranty claim is initiated.

Many manufacturers require an RMA (Return Merchandise Authorization) before accepting warranty returns.

Snap Finance Orders

Orders financed through Snap Finance that qualify for a partial return may only be refunded as store credit.

SPECIAL ORDER & CLEARANCE ITEMS

Special order items are products that are not normally stocked and are ordered specifically for your purchase.

These products:

Cannot be canceled.

Cannot be returned.

Cannot be exchanged except for verified manufacturer defects.

Special order items frequently have extended lead times due to manufacturing schedules, supplier availability, or international shipping.

Examples include, but are not limited to:

Addictive Desert Designs

Baja Designs

APR Performance

Anderson Composites

Seibon

Weld Racing

HP Tuners

DiabloSport

Mopar OEM Parts

Custom Lighting Products

FI Interchillers

ReTrax

ARK

797 Performance Brake Conversion Kits

Exterior body panels

Lighting products

Made-to-order products

This list is not all-inclusive.

Clearance, closeout, and scratch & dent merchandise is final sale.

DEFECTIVE OR WARRANTY ITEMS

If you believe a product is defective, please contact us before returning the item.

797 Performance will assist in facilitating the warranty process whenever possible.

However:

All warranties are provided solely by the product manufacturer.

Warranty approval is determined by the manufacturer.

We may request photos, videos, testing results, or other documentation before initiating a warranty claim.

The manufacturer may require inspection before approving replacement or repair.

Warranty claims do not automatically qualify for refunds.

REFUNDS

Refunds are issued only after returned merchandise has been received and inspected.

Refunds are issued using the original payment method whenever possible.

If a replacement is needed before the original item is returned, the replacement will be invoiced at full price. Once the original item has been received and approved, the appropriate refund will be processed.

ORDER CANCELLATIONS

Orders that have already shipped cannot be canceled.

Once shipped, the order becomes subject to this Return Policy.

Cancellation requests submitted before shipment are requests only and are not guaranteed.

Many supplier orders are transmitted automatically through integrated inventory systems. Because of this automation, some orders may already be processing or shipped before cancellation can be completed.

Cancellation Fees

Approved cancellations are subject to:

All non-refundable payment processing fees incurred by 797 Performance.

An additional 2% administrative processing fee based on the total order value.

Most cancellation fees range between 4.6% and 9% of the order total.

Orders canceled more than 15 days after purchase will be refunded as store credit only.

This policy also applies to pre-orders.

Special order and clearance items cannot be canceled.

Cancellation Requests

Cancellation requests must be submitted using:

https://797performance.com/pages/order-cancelation

Submitting a cancellation request does not guarantee your order can be stopped before shipment.

REFUSED OR UNDELIVERABLE SHIPMENTS

Orders refused by the customer or returned because of an incorrect shipping address, failure to accept delivery, or other customer-related delivery issues will be treated as a standard return.

Customers remain responsible for:

Original outbound shipping costs

Return shipping costs

Carrier fees

Restocking fees

Applicable cancellation fees

SHIPPING DAMAGE

Please inspect all packages immediately upon delivery.

Any shipping damage, shortages, or missing items must be reported within 48 hours of delivery.

Please retain all original packaging, as carriers often require an inspection before approving claims.

Failure to report shipping damage promptly may prevent us from filing a successful claim with the carrier.

LOST OR STOLEN PACKAGES

Customers who decline Route Package Protection assume the risk of loss once the carrier marks the package as delivered.

797 Performance is not responsible for packages reported as delivered by the shipping carrier that are subsequently lost or stolen.

If Route Package Protection was purchased, claims must be submitted directly through Route in accordance with their claim process.

CALIFORNIA & CARB-RESTRICTED PRODUCTS

Certain emissions-related products cannot legally be shipped to California or other CARB-adopted states.

If an order contains restricted merchandise:

The restricted item will be removed from the order.

If no remaining items exist, the entire order will be canceled.

Applicable cancellation fees will still apply.

Customers are responsible for ensuring compliance with all federal, state, and local emissions regulations before purchasing.

ROUTE PACKAGE PROTECTION

Route Package Protection is generally non-refundable.

However, if the entire underlying order is successfully canceled, the Route Package Protection associated with that order will also be canceled and refunded.

Route Package Protection remains non-refundable for partial cancellations, returned items, shipped orders, or any transaction in which the entire underlying order is not canceled.

Route protection cannot otherwise be transferred or modified.

NON-RETURNABLE PRODUCTS

Unless required by law or covered by an approved manufacturer's warranty, the following products are final sale:

Special order items

Clearance items

Scratch & dent merchandise

Tires

Suspension components

Differentials

Axles

Driveshafts

Engine hardware and fasteners

Internal engine components

Bearings

Pistons

Connecting rods

Crankshafts

Camshafts

Cam kits

Valve springs

Lifters

Pushrods

Timing components

Throttle bodies

Forced induction systems

Gaskets

Mounted wheels

Open-box electronics

Opened lighting products

Fuel injectors

Fuel pumps

Fuel delivery components

Engine management systems

Headers

Mid-pipes

Exhaust systems

Bed covers

Emissions-related equipment

Any product that has been installed, modified, or used

This list is not all-inclusive. 797 Performance may designate additional products as final sale or non-returnable based on product type, condition, safety or regulatory requirements, customization, contamination risk, manufacturer restrictions, or resale limitations. Any additional restriction will be disclosed on the product page, at checkout, or in writing before fulfillment.

797 Performance may, at its sole discretion, approve an exception for a specific item or transaction. An exception does not waive this policy for any other item or order and may be subject to return shipping, inspection, restocking fees, store credit, manufacturer authorization, or other written conditions.

VEHICLE COMPATIBILITY

Customers are responsible for verifying compatibility before placing an order.

If you are uncertain whether a product fits your application, please contact us before ordering.

Returns resulting from ordering the incorrect product or failing to verify compatibility are subject to all applicable return and restocking policies.

Products supplied exactly as ordered are not considered defective.

LABOR & INCIDENTAL DAMAGES

797 Performance is not responsible for labor charges, diagnostic fees, towing, rental vehicles, loss of use, lost wages, or any incidental, consequential, or indirect damages arising from the purchase, installation, removal, failure, or use of any product.

Manufacturer warranty coverage, if applicable, is limited solely to the manufacturer's published warranty terms.

RACING & OFF-ROAD USE

Many products sold by 797 Performance are intended for racing, competition, or off-road use only and may not be legal for use on public roads.

It is the customer's responsibility to understand and comply with all applicable federal, state, and local laws regarding the purchase, installation, and use of performance products.

CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with your order, please contact us first so we have the opportunity to resolve the matter.

By placing an order with 797 Performance, you agree to follow our published Return, Warranty, and Cancellation Policies before initiating a chargeback or payment dispute.

If a chargeback is filed, 797 Performance reserves the right to provide all relevant documentation to the payment processor, including but not limited to order records, communications, tracking information, delivery confirmations, photographs, manufacturer documentation, and this published policy.

Where permitted by law, 797 Performance also reserves the right to recover any fees, costs, or damages associated with defending fraudulent or unwarranted chargebacks.

POLICY CHANGES

797 Performance reserves the right to modify or update this policy at any time without prior notice.

The version of this policy in effect on the date an order is placed will govern that transaction.