Shipping policy

797 PERFORMANCE SHIPPING POLICY

Last Updated: July 2026

797 Performance is committed to processing and shipping orders as quickly as possible. Because many of the products we sell are sourced from multiple warehouses, manufacturers, and suppliers, shipping times and availability may vary.

By placing an order, you acknowledge and agree to the following Shipping Policy.

ORDER PROCESSING

Orders are processed during normal business hours, Monday through Friday, excluding holidays.

Most in-stock items begin processing within 1–3 business days; however, processing times may vary based on product availability, supplier fulfillment, order verification, weather conditions, holidays, or order volume.

Many products sold by 797 Performance are shipped directly from manufacturers or authorized distributors. These products may require additional processing time before shipment.

Submitting an order does not guarantee immediate shipment.

INVENTORY AVAILABILITY

Our website does not display live inventory.

Product availability is updated periodically but may not reflect real-time inventory at our warehouse or our suppliers' warehouses.

Items shown as available may occasionally become backordered, discontinued, or unavailable without prior notice.

If an item becomes unavailable or experiences a significant delay, we will make reasonable efforts to notify you and provide an estimated lead time once it becomes available.

ESTIMATED SHIPPING & DELIVERY TIMES

All shipping dates, transit times, and estimated delivery dates are estimates only.

797 Performance does not guarantee shipment or delivery by any specific date unless explicitly agreed to in writing.

Transit estimates provided by UPS, FedEx, USPS, or other carriers are based on normal operating conditions and are outside of our control.

Weather, holidays, carrier delays, labor shortages, natural disasters, customs delays, and other unforeseen events may impact delivery times.

Expedited shipping services reduce transit time only and do not reduce order processing time unless specifically stated.

SHIPPING ADDRESSES

Orders are shipped only to verified shipping addresses approved through our fraud prevention and payment verification systems.

If additional address verification is required, we may contact you before shipment.

Orders that cannot be verified may be delayed or canceled.

Customers are responsible for ensuring that all shipping information is accurate before completing checkout.

797 Performance is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

ADDRESS CHANGES

Requests to change a shipping address after an order has been placed are not guaranteed.

If an address change is possible, a minimum $25 administrative fee, plus any carrier charges incurred, will apply.

Orders that have already shipped generally cannot have their destination changed.

PO BOX ADDRESSES

Most products cannot be shipped to P.O. Boxes.

Certain small packages may qualify for USPS delivery upon request.

Additional shipping charges may apply.

TRACKING INFORMATION

Tracking numbers are uploaded as soon as they become available.

Please allow up to 24 hours after shipment for carrier tracking information to begin updating.

Carrier tracking systems are not updated in real time.

797 Performance has access to the same tracking information provided to customers by the shipping carrier.

LOST OR DELAYED SHIPMENTS

Occasionally, shipments experience delays or temporary interruptions while in transit.

If tracking activity stops, we will work with the shipping carrier to investigate the shipment.

A shipment is generally not considered lost until approximately 15 calendar days have passed without any tracking movement, or until the carrier officially declares the shipment lost.

Replacement shipments cannot be authorized until the carrier's investigation has concluded.

Customers who require replacement merchandise before the carrier completes its investigation may purchase replacement products. If the original shipment is later declared lost, an appropriate refund will be issued for the lost merchandise.

DELIVERED BUT NOT RECEIVED

If tracking indicates that a package has been delivered but you cannot locate it, we recommend:

  • Checking around the delivery location.

  • Looking for the carrier's delivery photo, if available.

  • Checking with household members or neighbors.

  • Contacting the shipping carrier for GPS delivery confirmation.

  • Contacting your local carrier terminal.

797 Performance cannot guarantee replacement or reimbursement for packages that carriers confirm were delivered unless Route Package Protection was purchased or the carrier accepts liability for a delivery error.

STOLEN PACKAGES

797 Performance is not responsible for packages that are lost or stolen after the carrier has marked them as delivered.

Customers who purchase Route Package Protection may submit claims directly through Route for qualifying losses.

Route coverage must be purchased during checkout and cannot be added after an order has been placed.

DAMAGED SHIPMENTS, MISSING ITEMS & SHIPPING ERRORS

If your shipment arrives damaged, incomplete, or incorrect:

  • Notify us within 48 hours of delivery.

  • Retain all original packaging.

  • Provide photographs of the shipping box, packaging materials, shipping label, and damaged merchandise.

Failure to report shipping damage promptly may prevent a carrier claim.

Replacement merchandise will generally be shipped after the damaged merchandise is in transit back to us or has been received.

If immediate replacement is required, customers may purchase a replacement order, which will be refunded after the returned merchandise has been received and inspected.

MULTIPLE SHIPMENTS

Orders containing multiple products may ship separately.

Products may arrive on different days, even if they share the same tracking history.

Large shipments such as wheels, tires, suspension kits, and oversized products are frequently separated while in transit by the carrier.

Separate deliveries are considered normal and do not indicate that merchandise is missing.

BACKORDERS & SUPPLIER DELAYS

Occasionally, manufacturers experience production delays or temporary inventory shortages.

Backordered items will ship as soon as inventory becomes available.

Estimated lead times are provided by manufacturers and are subject to change without notice.

797 Performance is not responsible for manufacturer production delays.

FREIGHT SHIPMENTS

Large or oversized products shipped via freight must be inspected before signing the delivery receipt.

Visible damage must be noted on the delivery receipt before accepting the shipment.

Failure to note freight damage at delivery may void the ability to file a freight damage claim.

ALASKA, HAWAII, PUERTO RICO & INTERNATIONAL ORDERS

Shipping charges displayed during checkout for Alaska, Hawaii, Puerto Rico, and international destinations may not reflect the actual shipping cost.

If additional shipping charges are required, a supplemental invoice will be issued before shipment.

Orders will not ship until all shipping charges have been paid.

Customers are responsible for all applicable import duties, VAT, customs fees, brokerage fees, and local taxes imposed by the destination country.

Refusing delivery due to unpaid customs charges will be treated as a refused shipment and all applicable shipping, return shipping, customs, carrier, and restocking fees will be deducted from any eligible refund.

ROUTE PACKAGE PROTECTION

797 Performance offers Route Package Protection through Route, an independent third-party shipping insurance provider.

Route may provide coverage for qualifying lost, stolen, or damaged shipments, subject to Route's terms and conditions.

Claims are administered exclusively by Route.

Route Package Protection:

  • Must be purchased during checkout.

  • Cannot be added after an order has been placed.

  • Is non-refundable.

  • Cannot be canceled or transferred.

797 Performance does not administer Route claims and does not retain the insurance premium collected.

FORCE MAJEURE

797 Performance shall not be liable for delays or failures in shipment resulting from events beyond our reasonable control, including but not limited to weather events, natural disasters, labor disputes, carrier disruptions, supplier shortages, government actions, customs delays, cyber incidents, pandemics, or other force majeure events.

SHIPPING POLICY CHANGES

797 Performance reserves the right to modify or update this Shipping Policy at any time without prior notice.

The version of this policy in effect on the date an order is placed will govern that order.