Terms of service
Effective date: August 26th, 2026
These Terms and Conditions ("Terms") apply to purchases from 797 Performance LLC ("797 Performance," "we," "us," or "our"), including purchases made through 797Performance.com and 797Offroad.com. By placing an order, the purchaser ("you" or "customer") agrees to these Terms.
1. Product Selection, Inspection, and Installation
Professional installation. We strongly recommend that all parts be installed by a qualified mechanic working from a properly licensed and insured automotive shop. Certain products, including aftermarket body panels and body kits, require specialized fabrication and fiberglass experience.
Verify before installation. You are responsible for confirming that each item is correct, complete, undamaged, and suitable for the intended vehicle and application before scheduling installation, beginning installation, painting, modifying, or using the item. Contact us promptly if an item appears incorrect, incomplete, or damaged.
Labor and related costs. Unless required by applicable law or expressly agreed by us in writing, 797 Performance does not reimburse installation, removal, diagnosis, storage, towing, vehicle downtime, or other labor or incidental costs.
Vehicle warranties. Modifying a vehicle may affect coverage under a vehicle manufacturer or third-party warranty. The effect depends on the warranty terms, the modification, and applicable law. You are responsible for reviewing those terms before installation. 797 Performance does not promise that a modification will preserve vehicle-warranty coverage.
2. Product Use and Legal Compliance
Product-specific restrictions control. Some products are intended only for closed-course competition, off-highway use, or show use. Any such restriction shown on the product page, packaging, manufacturer instructions, or accompanying documentation is incorporated into these Terms.
Your compliance responsibility. Before purchase, installation, or use, you must determine whether the product and intended use comply with all applicable federal, state, and local laws, including emissions, noise, lighting, equipment, and vehicle-safety requirements. Do not install or use a product on a public road if doing so would violate applicable law.
Emissions-related products. Products that bypass, defeat, remove, or render inoperative required emissions controls may not be lawfully sold, installed, or used for certain vehicles or applications. A "competition use only" label does not by itself make an otherwise prohibited sale, installation, or use lawful. California and other jurisdictions may require an applicable exemption or approval.
Assumption of risk. To the fullest extent permitted by law, you assume the risks arising from installation or use contrary to the product restrictions, manufacturer instructions, or applicable law. Nothing in these Terms excludes liability or waives a right that cannot lawfully be excluded or waived.
3. Inventory, Marketplace Listings, and Estimated Availability
No live inventory system. Our website does not display real-time inventory. Availability may change before an order is processed.
Estimated time of arrival (ETA). An ETA is a supplier or manufacturer estimate for when an item may reach us. It is not a guaranteed date and may change. An ETA does not include receiving inspection, check-in, order processing, handling, or transit time to you.
Third-party listings. Google, Facebook, and other advertising or shopping platforms may display automated availability or delivery estimates without access to our current inventory. Those estimates may be inaccurate. Contact us by live chat or email before ordering if availability by a particular date is important.
Cancellation requests based on availability or ETA remain subject to the Refund, Return, and Cancellation Policy in Section 8.
4. Pricing, Promotions, and Taxes
Promotions. Sales, discounts, coupon codes, and promotions may change or end at any time before an order is placed. Some products are excluded because of manufacturer pricing rules or other restrictions. Discounts cannot be combined unless expressly stated. Scratch-and-dent items are not eligible for additional discounts.
Other discounts. Bundle, military, club, or group pricing may be available. Eligibility and verification requirements apply.
Sales and use tax. We collect sales tax where required. If we do not collect tax that is legally due, you may be responsible for reporting and paying applicable sales or use tax to the appropriate authority.
5. Identity and Eligibility Verification
We may request government-issued identification or other documentation to verify identity, payment authorization, shipping information, or eligibility for a military or other restricted discount. We handle personal information as described in our Privacy Policy. Do not send sensitive identification unless we request it through an approved method.
6. Manufacturer Warranties and Defective Products
Manufacturer warranty. Unless a product is manufactured by or exclusively for 797 Performance and is accompanied by a separate written 797 Performance warranty, any product warranty is provided by the product manufacturer, not by 797 Performance. Manufacturer warranty terms, exclusions, claim procedures, and remedies vary and should be reviewed before purchase.
No additional 797 Performance warranty. 797 Performance does not extend or enlarge a manufacturer warranty. Any rights that cannot be disclaimed under applicable law remain unaffected.
Warranty assistance. As a courtesy, we may help begin a manufacturer claim by providing proof of purchase, describing the reported issue, and sharing the contact and order information reasonably needed to process the claim. We may instead direct you to the manufacturer when direct contact is the required or most efficient process.
Defective on arrival. Report a product that appears defective when received as soon as reasonably possible. Photos, video, diagnostic information, or a manufacturer or supplier return authorization (RMA) may be required. The manufacturer or supplier may determine warranty eligibility and the available remedy.
Advance replacements. If we agree to ship a replacement before the original item is returned and inspected, the replacement will be invoiced at full price. We will issue the applicable refund after the original item is received, inspected, and accepted under the relevant return or warranty process.
7. Aftermarket Body Panels and Body Kits
Aftermarket characteristics. Aftermarket body panels and body kits are not original-equipment parts and may not be direct bolt-on products. Normal preparation may include test fitting, sanding, trimming, shaving, filling, alignment, reinforcement, painting, or other body work.
Installation. Installation may require modifying or removing original components. No safety equipment, reinforcement, lighting, emissions equipment, or other regulated component should be removed or altered unless the work and resulting vehicle comply with applicable law. We strongly recommend installation by a custom shop experienced with the specific materials and product type.
Fitment or product concerns. Contact the manufacturer for fitment, fit-up, or warranty concerns unless we instruct you otherwise. We may assist with communication, but we cannot promise a replacement or warranty remedy on the manufacturer's behalf.
Final-sale status. Exterior items and body parts are treated as special-order, final-sale items under Section 8, except for verified manufacturer defects as provided in the published Refund Policy.
8. Refund, Return, and Cancellation Policy
Full published policy: https://797performance.com/policies/refund-policy
The 797 Performance Return, Refund & Cancellation Policy is incorporated into these Terms. The provisions below state the controlling policy for orders placed under this version. If an inconsistency arises, this Section 8 controls. The version in effect on the date the order was placed governs that transaction.
8.1 Return eligibility
Return requests must be initiated within 15 calendar days of delivery. Approved returns must be received by 797 Performance within 30 calendar days of delivery. Any exception to these time limits is solely at the discretion of 797 Performance.
Customers are responsible for return shipping unless otherwise agreed in writing. Original shipping charges are nonrefundable. If an order qualified for free shipping, the actual outbound shipping cost paid by 797 Performance may be deducted from the refund.
8.2 Condition of returned merchandise
To qualify for a refund, returned merchandise must be:
· brand new, unused, and uninstalled;
· complete with all original packaging;
· accompanied by all hardware, manuals, accessories, decals, and documentation; and
· free of damage, markings, dirt, grease, and signs of installation.
Every return is inspected before a refund is issued. Items showing installation, attempted installation, use, modification, missing components, damaged packaging, or another condition that prevents resale as new may be refused or assessed additional restocking fees.
If a return is denied, we will offer to return the merchandise at the customer's expense. If return shipping is declined, the merchandise may be disposed of after a reasonable holding period. 797 Performance reserves the right to refuse any return that does not meet this policy.
8.3 Restocking fees
Approved returns are subject to the following minimum restocking fees:
· 15% for new, unopened, uninstalled merchandise in resalable condition.
· 25% to 50% for merchandise that has been handled, opened, or requires repackaging but remains resalable.
· Merchandise supplied directly by a manufacturer is subject to that manufacturer's restocking fee, which may differ from the standard 15%.
The final restocking fee is determined after inspection. Products returned to a manufacturer are also subject to the manufacturer's return policy and applicable manufacturer restocking fees.
8.4 Used, installed, and Snap Finance products
Used, installed, modified, or damaged products are not eligible for return. The only exception is merchandise determined to be defective under the manufacturer's warranty. Photos, videos, diagnostic information, or other documentation may be required, and many manufacturers require an RMA before accepting a warranty return.
Orders financed through Snap Finance that qualify for a partial return may be refunded only as store credit.
8.5 Special-order and clearance items
Special-order items are products not normally stocked and ordered specifically for a customer's purchase. They cannot be canceled or returned and cannot be exchanged except for a verified manufacturer defect. They may have extended lead times because of manufacturing schedules, supplier availability, or international shipping.
Examples include, but are not limited to:
· Addictive Desert Designs, Baja Designs, APR Performance, Anderson Composites, Seibon, Weld Racing, HP Tuners, DiabloSport, Mopar OEM Parts, Custom Lighting Products, FI Interchillers, ReTrax, and ARK;
· 797 Performance Brake Conversion Kits; and
· exterior body panels, lighting products, and made-to-order products.
This list is not all-inclusive. Clearance, closeout, and scratch-and-dent merchandise is final sale.
8.6 Defective and warranty items
Contact 797 Performance before returning a product believed to be defective. We will assist with the warranty process when possible, but all warranties are provided by the product manufacturer, and the manufacturer decides warranty approval. We may request photos, videos, testing results, or other documentation, and the manufacturer may require inspection before approving repair or replacement. A warranty claim does not automatically qualify for a refund.
8.7 Refunds and advance replacements
Refunds are issued only after returned merchandise is received and inspected and are made to the original payment method whenever possible. If a replacement is needed before the original item is returned, the replacement will be invoiced at full price. The appropriate refund will be processed after the original item is received and approved.
8.8 Order cancellations
Orders that have shipped cannot be canceled and become subject to this Return Policy. A cancellation request submitted before shipment is a request only and is not guaranteed. Supplier orders may be transmitted automatically, so an order may already be processing or shipped before cancellation can be completed.
Approved cancellations are subject to all nonrefundable payment-processing fees incurred by 797 Performance plus a 2% administrative processing fee based on the total order value. Most cancellation fees range from 4.6% to 9% of the order total. Orders canceled more than 15 days after purchase are refunded as store credit only. This policy applies to preorders. Special-order and clearance items cannot be canceled.
Submit cancellation requests at: https://797performance.com/pages/order-cancelation. Submitting a request does not guarantee the order can be stopped before shipment.
8.9 Refused or undeliverable shipments
Orders refused by the customer or returned because of an incorrect address, failure to accept delivery, or another customer-related delivery issue are treated as standard returns. The customer remains responsible for outbound shipping, return shipping, carrier fees, restocking fees, and applicable cancellation fees.
8.10 Shipping damage
Inspect packages immediately. Shipping damage, shortages, and missing items must be reported within 48 hours of delivery. Retain all original packaging because the carrier may require inspection. A delayed report may prevent a successful carrier claim.
8.11 Lost or stolen packages
Customers who decline Route Package Protection assume the risk of loss after the carrier marks a package delivered. 797 Performance is not responsible for a package reported as delivered and subsequently lost or stolen. If Route Package Protection was purchased, the claim must be submitted directly through Route under its claim process.
8.12 California and CARB-restricted products
Certain emissions-related products cannot legally be shipped to California or other CARB-adopted states. A restricted item will be removed from the order. If no items remain, the entire order will be canceled. Applicable cancellation fees still apply. Customers are responsible for compliance with federal, state, and local emissions requirements before purchasing.
8.13 Route Package Protection
Route Package Protection is generally nonrefundable. However, when the entire underlying order is successfully canceled, the Route Package Protection associated with that order will also be canceled and refunded. Route Package Protection remains nonrefundable for partial order cancellations, returned items, shipped orders, or any transaction in which the entire underlying order is not canceled. It cannot otherwise be transferred or modified.
8.14 Non-returnable products
Unless required by law or covered by an approved manufacturer's warranty, the following products are final sale:
· special-order items; clearance items; and scratch-and-dent merchandise;
· tires; suspension components; differentials; axles; driveshafts; and mounted wheels;
· engine hardware and fasteners; internal engine components; bearings; pistons; connecting rods; crankshafts; camshafts; cam kits; valve springs; lifters; pushrods; timing components; throttle bodies; forced-induction systems; and gaskets;
· open-box electronics and opened lighting products;
· fuel injectors; fuel pumps; fuel-delivery components; and engine-management systems;
· headers; mid-pipes; exhaust systems; bed covers; and emissions-related equipment; and
· any product that has been installed, modified, or used.
Return eligibility is determined after inspection. The special-order examples in Section 8.5 are not all-inclusive, and 797 Performance may refuse any return that does not satisfy the published policy. Any exception is solely within 797 Performance's discretion and does not establish an exception for another item or transaction.
8.15 Vehicle compatibility
Customers must verify compatibility before ordering and should contact 797 Performance before purchase if fitment is uncertain. A return caused by ordering the wrong product or failing to verify compatibility is subject to all applicable return and restocking rules. A product supplied exactly as ordered is not defective.
8.16 Labor and incidental damages
797 Performance is not responsible for labor charges, diagnostic fees, towing, rental vehicles, loss of use, lost wages, or incidental, consequential, or indirect damages arising from the purchase, installation, removal, failure, or use of a product. Manufacturer warranty coverage, if any, is limited to the manufacturer's published terms.
8.17 Racing and off-road use
Many products sold by 797 Performance are intended for racing, competition, or off-road use only and may not be lawful on public roads. Customers are responsible for complying with all applicable laws concerning purchase, installation, and use.
8.18 Chargebacks and payment disputes
Contact 797 Performance first so we have an opportunity to resolve an order issue. By ordering, customers agree to follow the published Return, Warranty, and Cancellation Policies before initiating a chargeback or payment dispute.
If a chargeback is filed, 797 Performance may provide the processor with relevant order records, communications, tracking and delivery information, photographs, manufacturer documentation, and the published policy. Where permitted by law, 797 Performance may recover fees, costs, or damages associated with defending a fraudulent or unwarranted chargeback.
8.19 Policy changes
797 Performance may modify or update the Refund Policy at any time without prior notice. The version in effect on the date an order is placed governs that transaction.
9. Processing, Shipping, and International Orders
9.1 Processing and estimates
We work to process and ship orders promptly, but products may require sourcing from a supplier, manufacturer, or other third party. Lead times and delivery dates are estimates only, not guarantees. We will try to provide notice if we learn of a material delay.
Carrier delivery estimates shown on our site are generally based on carrier averages for in-stock items processed before 3:00 p.m. on a non-holiday business day. They do not guarantee delivery by a particular date.
9.2 Shipping addresses and post-order changes
Unless we approve an exception before shipment, we ship only to an address verified through the payment method or otherwise approved through our fraud-review process. If we cannot verify or contact you, we may cancel the order after 48 hours under Section 8.
We generally do not ship to P.O. boxes. An approved exception will be billed at the actual shipping rate.
A $25 address-change fee may apply after an order is placed. An address change is not guaranteed after processing or shipment begins.
9.3 Tracking and multi-piece shipments
Carrier tracking is not always updated in real time and may lag by 24 hours or more. Once a shipment is in the carrier's system, we generally have access to the same tracking events shown to you.
Multi-piece shipments may arrive on different days. Different parts of an order may also ship separately from our location, a supplier, or a manufacturer. Check your customer account for the latest tracking numbers.
9.4 Alaska, Hawaii, Puerto Rico, and international orders
Contact us for a shipping quote or use the order-quote form. Provide the complete shipping address, telephone number, and a copy of the cart.
Checkout may initially show no charge or "NOT ACTUAL SHIPPING COST." We will send a supplemental invoice for actual shipping. The order will not be processed until that invoice is paid. If you decline and request cancellation, Section 8 applies.
The purchaser is responsible for import duties, value-added tax, brokerage charges, and other destination-country taxes or fees, unless applicable law or the written order confirmation states otherwise.
10. Limitation of Liability and Indemnification
To the fullest extent permitted by applicable law, 797 Performance will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from a product or its purchase, installation, or use, including lost profits, loss of use, vehicle downtime, or fines. This limitation does not apply where such liability cannot lawfully be limited.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless 797 Performance and its owners, employees, and agents from third-party claims, damages, penalties, and reasonable expenses arising from your unlawful installation or use of a product, your violation of product restrictions or manufacturer instructions, or your violation of these Terms. This obligation does not apply to the extent a claim results from conduct for which 797 Performance cannot lawfully disclaim responsibility.
11. Privacy
We do not sell personal information. Our collection, use, retention, disclosure, and protection of personal information—including identification submitted for verification—are described in our Privacy Policy: [INSERT PRIVACY POLICY URL].
12. General Terms
Applicable law controls. If any part of these Terms conflicts with applicable law, the law controls and the remaining provisions continue to apply to the fullest extent permitted.
Changes. We may revise these Terms for future orders by posting an updated version and effective date. The Terms in effect when an order is placed govern that order unless applicable law requires otherwise.
Contact. Questions or notices concerning these Terms may be sent to Sales@797Performance.com or 2584 W. Maple Ave,Feasterville-Trevose, PA 19053.
13. Competition-Use Acknowledgment
This section applies only to a product expressly identified as a competition-use product.
· I have read the product listing, manufacturer instructions, packaging, and all stated use restrictions.
· I understand that a competition-use product may be limited to a vehicle used solely in formally sanctioned competition and may not be lawful for public-road or recreational off-road use.
· I am responsible for determining and maintaining compliance with all applicable emissions, safety, equipment, and use laws before installation or use.
· I understand that installation or use may affect vehicle warranty coverage.
· I assume the risks of installation and use to the fullest extent permitted by law and agree to the limitations and indemnification provisions in Section 10.
By purchasing, installing, or using a product identified as competition-use only, I acknowledge that I have read, understood, and agreed to this section.